Challenge
The prior authorization database was outdated, error-filled, and dependent on mailed paper forms processed by a single volunteer.
Delays could stretch into weeks, paperwork was often lost, and participants could be blocked by processing bottlenecks.
Approach
The database was rebuilt with clean validation. Combat rules for ten disciplines were translated into system logic covering age restrictions, prerequisites, and progression.
Officer privileges were modeled across six safety-officer levels so users could only perform actions appropriate to their authority.
The interface was designed for mobile use at events, supported by online FAQ material and live training sessions.
Impact
Processing time dropped from weeks to minutes, data accuracy improved, and the database officer could focus on improvements instead of paperwork.
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